Providing a stronger loan experience!

As a rising sophomore, Maryama participated in Capital One’s Early Analyst Internship Program, spending 10 weeks learning SQL and strengthening her problem-solving skills. She put that work into action during the Business Analytics Internship Program.

Maryama spent the summer with Card Partnership’s Trade Credit team. She was tasked with supporting loan servicing on the customer management side. While Maryama is getting comfortable with Snowflake and making data-backed decisions through this project, one of the most critical skills she’s picked up is asking for help.

Maryama worked out of the Chicago office with her team, who supported her with SQL tips and connected her with colleagues across the enterprise for meet & greets.

“Everyone is so willing to offer their expertise or just make time to get to know me,” Maryama said. “People are so invested in each other’s success.”

Gaining machine learning and AI experience

Across two summers with the Technology Internship Program, Sharon has made machine learning and AI easier to adopt for Capital One teams.

In her first internship, in 2023 as a rising junior, she worked with the Retail Bank AI Architecture team to deploy generative language models for an internal product. In 2024, as a rising senior, she worked with Financial Services’ Data & Insights team in Plano, where she expanded an internal machine learning platform that allows teams to track metrics in real-time.

While she worked to increase access, she’s also improved her skills with Java, Mosaic and Amazon Web Services.

“I had no experience with machine learning or AI before coming to Capital One,” Sharon said. “I’m not intimidated anymore by that technology. I’ve grown and blossomed.”

Helping internal and external customers

The simple-sounding goal for Joel’s work with the Management Internship Program? Happy customers.

As a member of the Customer Happiness Enablement Segments and Strategy team in U.S. Card Operations, Joel researched how to expand internal products supporting teams that handle credit increases.

He conducted interviews to understand what goes right and what can be improved, then synthesized that information to create a new tool that internal teams can continue to use to help customers after Joel’s internship ends.

“I love how much ownership and accountability interns have over our work,” Joel said. “My project has real impact, goes to a real team and helps real customers. That’s pretty incredible to say as an intern.”

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