How an analyst intern’s idea became a product
Starting a new career is exciting, but what makes it meaningful is the chance to truly help people. Adam, a business analyst in Mainstreet Card, remembers a day during his Capital One summer internship when he was shadowing a customer care associate. She was on a call with a customer struggling to pay off debt because of high medical bills.
Instead of pressuring the customer, the associate offered to set up a payment plan and made sure the customer had money for essentials like rent and food first.
“She made sure everything was focused on helping him have a life before he paid us back,” Adam said.
That moment showed him just how much heart goes into Capital One’s work. So when he got the opportunity to join Capital One full-time out of school, it was a no-brainer decision.
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Providing a stronger loan experience!
As a rising sophomore, Maryama participated in Capital One’s Early Analyst Internship Program, spending 10 weeks learning SQL and strengthening her problem-solving skills. She put that work into action during the Business Analytics Internship Program.
Maryama spent the summer with Card Partnership’s Trade Credit team. She was tasked with supporting loan servicing on the customer management side. While Maryama is getting comfortable with Snowflake and making data-backed decisions through this project, one of the most critical skills she’s picked up is asking for help.
Maryama worked out of the Chicago office with her team, who supported her with SQL tips and connected her with colleagues across the enterprise for meet & greets.
“Everyone is so willing to offer their expertise or just make time to get to know me,” Maryama said. “People are so invested in each other’s success.”
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