Work from Home Principal Associate, Project Manager, Supply Chain Solutions

Overview

Work from Home Principal Associate, Project Manager, Supply Chain Solutions

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE) 

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

As a Principal Project Manager (Principal Associate Level) in the Project Delivery Services (PDS) Team for Supply Chain Solutions (SCS), you will have a chance to support our upfront workflow management process and also lead delivery for initiatives impacting SCS.  

We are looking for an experienced project manager to join our team to lead a wide variety of horizontal initiatives. In this role you will be leading project management efforts for Supply Chain Solutions initiatives.  The ideal candidate is an experienced, highly motivated project manager with great attention to detail, organization, and communication skills.  This individual will have a drive for solving cross-functional problems through building relationships and partnering across teams (Line of Business Partners, SCS Operations, Suppliers, ESM (Enterprise Supplier Management), Finance, Product/Tech and other job families), creating structure to help teams get to solutions more quickly, and have experience leading projects impacting Supply Chain Solutions teams (i.e.: Letters/Statements/Card Delivery/Direct Mail/Imaging, etc.) and their partner teams. Interested candidates should be self-led, team players, and will optimally possess foundational knowledge of various US Card operating processes. In addition to leading projects, this individual will be responsible for owning/supporting our upfront workflow management process, which ensures that all work impacting our organization is brought through intake to evaluate impacts and scope, as well as prioritized and resourced through our Senior Leadership team.

Who we want/The Person

• A highly disciplined professional who excels in a team environment 

• A person who possesses exceptional communication skills (both verbal and written) and can communicate effectively within a team as well as to senior leaders / broader audiences

• Someone who is a transformational story teller, and can elevate risks, as well influence partners and key stakeholders across the company and multiple levels of the organization 

• A proven track record of project management, bringing the ability to translate concepts into outcomes through structural frameworks and change management

• A demonstrated competency in problem solving, breaking down large, complex projects into manageable bodies of work, and can implement improvements to mitigate issues / breakdowns

• A balance of both attention to detail and a holistic understanding of the strategy / outcome through what are often ambiguous problem / scope statements 

• Someone who will bring bold ideas that improve associate collaboration, and help evolve well managed routines and processes 

• An individual with a passion for connecting the dots, contributing to process and change management improvement

What you will do/Role responsibilities:

• Lead moderate to large complex projects and provide direction to team members in a matrixed environment, and put structure in place quickly to drive results

• Partner cross-functionally with various stakeholders to provide tactical thought partnerships to effectively drive strategic planning and delivery

• Operate in areas of ambiguity, ability to lean in to independently and explore natural curiosity identify relevant intent information 

• Communicate across all levels to drive results and elevate key decision-points to leadership

• Design, develop, and manage project plans in a complex dynamic environment and ensure programs / initiatives are being documented appropriately to mitigate risk and on time delivery

• Work horizontally across SCS ensuring our team’s work is enabled by well-managed, organized, and connected ways of working

Basic Qualifications: 

• High School Diploma, GED, or Equivalent certification

• At least 2 years of Project or Process Management experience 

• At least 1 year of experience with Confluence 

• At least 1 year of experience with Jira

• At least 1 year of experience using Google Suite of Microsoft Office

Preferred Qualifications:

• Bachelor's Degree

• PMP, Lean, Agile or Six Sigma certification

• At least 3 years of Project or Process Management experience

• At least 2 years of experience with Confluence 

• At least 2 years of experience with Jira

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least 24 hours notice.

We are unable to consider applicants who: 

• Do not maintain network-compatible internet access

• Live or work beyond the 100 mile radius of their dedicated location, or  

• Live or work in the state of California. 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $106,700 - $121,700 for Principal Project Manager

Chesapeake, VA: $106,700 - $121,700 for Principal Project Manager

Tampa, FL: $106,700 - $121,700 for Principal Project Manager

Lincoln, NE: $106,700 - $121,700 for Principal Project Manager

Las Vegas, NV: $106,700 - $121,700 for Principal Project Manager

Wilmington, DE: $106,700 - $121,700 for Principal Project Manager

Richmond, VA: $106,700 - $121,700 for Principal Project Manager

St Cloud, MN: $106,700 - $121,700 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).