Senior Associate, Chief of Staff, Core Risk (Enterprise Services Risk)

Overview

Senior Associate, Chief of Staff, Core Risk (Enterprise Services Risk)

Capital One Enterprise Services Risk (ESR) is seeking a high potential candidate to join our Core Risk Chief of Staff (CoS) team.  Our Chief of Staff organization requires big-picture strategic thinkers who pay close attention to details and are ready to take on high-visibility and high-impact work. The team plays a critical role across ES Risk building and nurturing relationships within the organization, across lines of business and partner teams, and even outside of Capital One and is an important culture carrier for the organization, modeling the right behaviors and creating a shared sense of purpose, leadership, and accountability with and for the team.   

A Chief of Staff is integral to productivity and effectiveness and the right hand to our senior leadership.  They are multi-talented professionals wearing many hats with multifarious responsibilities, encapsulating the direction that drives our teams forward, while also acting as the glue to ease communications and unite people. They help lead, facilitate, and execute on a variety of an organization’s goals.  This Senior Associate role isresponsible for moving the needle across several key functions including Executive Support and Strategy, Delivery Governance, Workforce Management, and Associate Engagement.  The individual will work with their direct leadership and CoS team in Core Risk, as well as other ESR CoS teams to support both the ESR Senior Leadership Team (SLT) and broader organization to drive strategic goals, identify and realize efficiencies, and ensure collaboration across teams. 

The ideal candidate will be an excellent communicator, able to think on their feet, understand the process of setting and delivering on strategic goals, have sharp execution skills, and know how to lead and drive change. They should be able to connect the dots between good process and great results, effectively influence others to achieve goals, and drive meaningful conversations with senior leaders.  Candidates should be self-motivated, with strong organizational skills, attention to detail, executive presence, and a passion for solving complex problems. This is an excellent opportunity for rising talent to gain visibility into how an Executive team and organization functions.

What You’ll Own 

• Delivery Governance:  Execute leadership routines to support the organization, including but not limited to:  Support of SLT meetings; Monthly Business Review (MBR) development, delivery and optimization efforts, and additional governance functions as needed 

  • Organize and facilitate the Core Risk MBR and inputs to the ESR MBR

  • Assist with other reporting routines including quarterly Risk Oversight Committee reporting and Quarterly Examiner Reviews 

  • Assist with administrative responsibilities such as, creating and managing daily task list for Head of Core Risk, partnering with program teams to ensure ample prep time and on-time delivery of key deliverables.  Track actions required of Enterprise Services Business Chief Risk Officer (BCRO) and Chief Enterprise Service Officer (CESO) related to our programs.

  • Maintain and enhance process documentation

  • Manage shared calendar

• Strategy & Priorities:  

  • Manage general workflow and day-to-day activities in support of organizational goals; assist the team in prioritization and make recommendations to leadership as needed  

  • Share insights and draw connections between the various programs and processes to strengthen process and build efficiencies

  • Support annual and ongoing strategic planning within Core Risk and across the organization

  • Manage tracking and reporting of goals to illustrate progress against ESR Imperatives

• Associate Engagement & Empowerment:  Support associate engagement agenda, including but not limited to: associate communications, development, recognition and rewards programs

• Partnership with ES BCRO Chief of Staff Organization:  Ensure coordination of efforts across local team Chief of Staff efforts and top of house Chief of Staff organization.  Requires effective partnership and collaboration for sharing best practices, influencing strategy, and flawless execution of shared activities.

• Program Execution and Support:

• Support the Core Risk team with 1) identifying, assessing, mitigating, monitoring, and reporting at the process, business unit, division, and enterprise levels for Enterprise Services including technology, cybersecurity, product, data and 2) conducting analysis of data extracts to identify trends, patterns, and anomalies to draw conclusions on risk management activities

• Support regulatory and audit engagements as needed inclusive of technology and cybersecurity domains (ex. Cloud Technologies/service providers, Third Party Risk Management, New Payment technologies, Tech and Facility Operations, Software Development (SDLC), Change Management, Architecture, IAM, Vulnerability Mgmt, etc.)

• Support high visibility projects and Enterprise wide programs requested by senior leadership i.e. Generative AI, International, and Material Technology and Cyber Change

Who You Are:

• You have a passion for leading team culture strategy and setting the pace for partner organizations in engagement and enablement of our associates

• You exhibit strong influencing skills and can effectively drive project efforts through partner teams you may not have prior experience with - including driving relentlessly for clarity on tasks and desired outcomes

• You are highly collaborative. You have excellent communication and partnership skills which are essential for interacting and communicating with senior stakeholders 

• You are detail oriented with exceptional problem solving skills - you are ready to dive in on a wide variety of projects and tasks and execute with high fidelity and little oversight

• You find signal in noise - you can cut through messy situations to crystallize the message beneath and help create clarity for multiple stakeholder groups

• You can tell stories using data and make compelling cases for the “why “ behind the work

• You are flexible and have a team-first attitude.  Priorities and projects can shift - your team will look to you to lead them through change in a well-managed way.

• You’re a “multi-tool” player. You can flex easily between tactical execution and big picture strategy. You love learning new things, enhancing existing processes, and you are always ahead of the game on deadlines and deliverables.

Skills/Competencies Needed: 

• Ability to apply sound inquiry, detailed analysis, risk identification, and communicate to draw conclusions, raise and escalate issues, and manage risk.

• Clear communicator, proficiency across diverse audiences and channels, and can craft language that is precise with a clear call to action. 

• Strong facilitation, negotiation, and mediation skills; ability to drive consensus/decisions.

• Strong project/process management, optimization, organizational skills, and detail-oriented.  Ability to multitask and quickly context-shift, while demonstrating urgency, prioritization and ownership to drive projects to completion 

• Relentless focus on quality and timeliness.

• Reacts seamlessly to change in priorities and delivery focus.

• Effectively balances strategy and tactical delivery.

• Broad understanding of organizational dynamics, including Capital One dynamics, to influence and drive successful outcomes.

• Collaborative team player and self-starter who works autonomously and takes initiative.

• Creative and broad problem solver, with ability to thrive in a fast-paced business while balancing business priorities

• Analytically rigorous and intellectually curious.

• Enjoy helping others, answering questions, trouble-shooting, and solving problems.

• Critical thinker who constantly evaluates risk, connection points, and the importance of being well-managed.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 1 year of experience in project, program, process management, or a combination 

• At least 1 year of experience in Risk Management supporting or working within technology or cyber

• At least 1 year of experience supporting, partnering and interacting with internal stakeholders

• At least 1 year of experience writing and sending communication enterprise wide

Preferred Qualifications:

• Project Management (PMP) or Program Management (PgMP) certification

• 2+  years of experience in Business Process Management, Project Management, or Risk Management

• 2+ years of experience in Tech and Cyber Risk Management 

• 2+ years of experience managing highly visible projects that require the ability to manage cross-functional team members, remove obstacles, and influence appropriately

• 2+ years of Diversity, Inclusion, and Belonging experience or related training/certification

• 2+ years of experience navigating and influencing change management both with Executive leadership and associates

• 2+ years of experience consulting or strategy building with executives

• 2+years of internal audit or regulatory exam experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $109,000 - $124,400 for Sr. Assoc, Cyber Risk & Analysis

Richmond, VA: $99,100 - $113,100 for Sr. Assoc, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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