Principal Quality Assurance Coordinator - Work From Home

Overview

Principal Quality Assurance Coordinator - Work From Home

As a Principal Quality Assurance Coordinator at Capital One, you will be responsible for providing floor support for our monitoring agents and leadership team with a focus on identifying key regulatory risks, ensuring testing efficacy, and improving operational processes. You will also have a commitment to providing insights which provide meaningful value to our business partners along with supporting second and third line review requests.

Success in this role requires the following:

• Excelling in a team environment

• Strong verbal and written communication skills

• Integrative thinking skills

• Ability to adapt to change quickly

• Willingness and aptitude for learning new things

• Quick recognition of problems and proper escalation when necessary

• Optimism, boldness, and forward-leaning

• Attention to detail

• Self motivation

• Experience in Google Suite and Microsoft Office Products ​

Job Responsibilities:

• Conduct quality assurance testing measurements and validations that provide information critical to assessing regulatory compliance and customer experience.

• Perform data entry and data research activities.

• Respond to questions and requests from testers, management and key stakeholders.

• Execute and provide recommendations for process improvements and/or operating procedures.

• Document procedures in accordance with established policies

• Generate and distribute updates and reports as needed

• Assist with cross training and calibration efforts 

• Support assorted Audit requests and sample walkthroughs

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of regulatory monitoring experience

• At least 2 years of experience in Google Suite

Preferred Qualifications:

• At least 2 years of Card experience

• At least 1 year of Process Management experience

• Business Process Management Certification (BPM)

• At least 1 year of quality assurance experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $56,800 - $64,800 for Principal Quality Assur. Coord

Richmond, VA: $56,800 - $64,800 for Principal Quality Assur. Coord

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).