Principal Associate, Process Manager High Priority Usage| Retail Bank

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Principal Associate, Process Manager at Capital One, you will own processes associated with data management policy compliance of high priority datasets and critical business processes to mitigate risk and drive well managed results. You will collaborate with teams across the Enterprise, Retail Bank and be a close partner with lines of businesses that consume Retail Bank data to implement appropriate monitoring of critical data usages. Day-to-day, as a Principal Associate Process Manager, you will execute existing processes autonomously, build new processes to mitigate gaps and evolve processes with a continuous improvement mindset. You will become a subject matter expert and deliver on data management strategies to drive business objectives and improve business efficiencies. From problem solving across departments to facilitating meetings and driving alignment on plans, you’ll have a wide range of duties to keep progress moving forward.

The ideal candidate can deliver in a challenging and fast-paced environment with attention to details. Additionally, the candidate needs to be skilled in managing stakeholder and customer expectations, while concurrently maintaining process delivery. The role requires a well-rounded individual who is comfortable adjusting their approach to meet unique needs across multiple stakeholder groups within a complex organization. This role is ideal for someone with strong process management experience as well as project management and risk management background. Previous experience managing processes in a Data Management role is preferred.

General Responsibilities:

• Autonomously manage multiple processes and controls owned by the HPU Management team within Data Management and Governance

• Maintain and develop processes with moderate to high levels of complexity to drive a well managed High Priority Usage scope of work

• Utilize process management principles to appropriately document processes to drive efficiencies and mitigate gaps to always be Audit ready

• Develop and manage project plans in a complex dynamic environment and revising needs to meet changing requirements as needed

• Ensure processes are executed timely to maintain effective controls and appropriately monitor High Priority Usages based on compliance guidelines

• Leverage problem solving and influencing skills to ensure intent delivery

• Partner cross-functionally with customers to provide strategic and tactical thought partnership to effectively drive comprehensive processes

• Build relationships and collaborate with key stakeholders to ensure delivery of commitments

The selected candidate will:

• Exhibit and demonstrate a track record of process and project management, bringing the ability to quickly put structure/processes in place to manage tasks and related expectations

• Be an innovative problem solver and have a continuous improvement mindset to create efficiencies and continue to evolve our processes

• Exhibit strong influencing skills to effectively execute and adjust processes/controls

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders across the company to manage, inform and influence outcomes

• Have demonstrated experience in managing various processes to achieve business objectives and maintain a well managed scope of work

• Strong attention to detail, and the ability to adapt to a dynamic agile environment using project management and process management skills

• A desire to ask why and understand how we can improve

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of experience in Process Management or Project Management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Six Sigma, BPM, or PMP certification

• 2+ years of experience working with data languages and platforms