Learning and Development Associate - Work from Home

Overview

Learning and Development Associate - Work from Home

• Locations:Richmond, VA, McLean, VA or Plano, TX
• Type: Work from Home - Refer to Work from Home Living and Technology requirements below. 
• Level:Associate 

The Business Cards & Payments (BC&P) division is committed to fostering entrepreneurial growth by providing essential products and services to business clients. We value customer input to continually refine our offerings and lead the industry in Small Business and Commercial Cards. Our goal is to meet the comprehensive needs of our clients, extending beyond standard card services.

The division cultivates a culture of innovation and entrepreneurialism, reflecting the spirit of our clientele. The BC&P Operations team seeks a meticulous and creative BC&P Learning and Development Associate. 

This position is critical in ensuring our associates are equipped for success through world-class training and accessible knowledge resources. This role will manage internal knowledge repositories and support the design and delivery of learning programs to optimize operational effectiveness. Collaboration with key stakeholders and active involvement in process enhancements are essential responsibilities.

Principal Responsibilities:

• Content Development and Administration: Create, update, and maintain essential internal job aids and knowledge articles for operational teams.

• Instructional Design and Development: Assist in the design and development of engaging training content, job aids, and other instructional materials to support associate learning and performance.

• Presentation and Training Support: Develop and prepare compelling presentations and decks to support the Learning and Development team's initiatives and training programs.

• Learning Project Coordination: Provide comprehensive project coordination for key learning and development initiatives, ensuring milestones are met and projects are delivered successfully.

• Quality Assurance: Ensure all content and training materials adhere to established standards for tone, voice, and process.

• Accuracy Verification: Conduct thorough reviews of knowledge articles and training content, engaging with subject matter experts for validation.

• Lifecycle Management: Retire outdated content and identify opportunities for the creation of new resources to address knowledge and skill gaps.

• Cross-functional Collaboration: Engage with diverse teams to support strategic initiatives and maintain alignment between knowledge content and training goals.

• Process Improvement: Contribute to innovation and continuous enhancement of both content management and learning development functions.
  

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238, 22043, or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least one year of project management or process management experience

• At least one year of experience supporting consumer or business credit cards products

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 3+ years of experience in Project Management

• 2+ years of experience in writing, editing, and developing communications

• 2+ years of experience in process or project mapping and documentation

• 1+ year of experience with content information management, knowledge systems, or content management systems
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $64,700 - $73,900 for Content Manager I

McLean, VA: $71,200 - $81,300 for Content Manager I

Richmond, VA: $64,700 - $73,900 for Content Manager I

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).