ERM Change Manager

Overview

ERM Change Manager

Capital One’s Enterprise Risk Management (ERM) Team has responsibility for helping the overall organization identify, manage, and mitigate key risks that may keep the company from achieving its strategic objectives. ERM is currently seeking a Change Manager who will be responsible for supporting the implementation of projects for a diverse set of initiatives, with a broad range of complexity and scale. 

As a ERM Change Manager, you will be a part of a talented team who brings the ERM strategic initiative strategy to life across the risk management community.  Specifically, this role will support the change management activities for the ERM strategic initiative, Future of Assessments.  This role will effectively drive change management efforts by applying their expertise, organization, and influencing skills. The ideal candidate will have a proven track record of strong change management, bringing the ability to quickly put structure in place to manage the work in a dynamic environment. In addition, very strong communication and partnership skills are essential for engaging with key stakeholders to manage, inform, and influence outcomes.

Our ideal teammate has experience in: 

• Working closely with leadership to build out, manage, and execute strategic, creative campaigns through editorial and graphic content

• Collaborating with teams across the enterprise to build engaging and compelling content and experiences

• Building relationships within technology, communications, and change communities of practice

• Traditional marketing channels, communications tactics, change management practices, and social media

• Leveraging measurement plans and data to formulate and flex change strategies and campaigns

Responsibilities include: 

• Build and execute strategic change management plans including executive-level communications (written & verbal), associate experiences, etc. 

• Write, proofread, and edit communications needed to support strategic plans 

• Effectively leverage a suite of communication channels - like email, Slack, newsletters, Pulse pages, etc

• Work effectively in cross-functional teams to advance the team and leadership’s change strategy and implement a range of creative solutions to reach key target audiences

• Development of initial training materials to support change initiatives; monitoring ongoing

• Support monitoring of Testing Plans, Change Management Plans and execution of the Product Warranty period to ensure seamless transition to BAU

The Successful Candidate Will Have:

• Experience developing and executing successful change strategies including executive-level leader communications support, associate experiences, etc.  

• Exceptionally strong written and verbal communication skills

• Ability to present complex, subject matter in a clear, concise, and compelling manner

• Expertise in relationship building with proven ability to work effectively with multiple constituents, including peers, executive leaders, and senior management

• Self-motivated with strong organizational skills, attention to detail, and ability to prioritize 

• Strong presentation skills and engaging professional presence

• Easily adapts to change and takes on a growth mindset approach 

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years of experience in corporate communications, multi-channel marketing, internal business communications, or leading organizational change and communication projects

• At least 5 years of experience in planning, execution, and analysis of communication programs

Preferred Qualifications:

• Master’s in Marketing or Communications or Business Administration

• 9+ years of experience in one or more of the following: corporate communications, internal business communications, or leading large-scale organizational change and communication projects

• 4+ years of experience working with a technology-oriented company

• 2+ years of experience working in an environment that leverages Agile principles to organize and drive work

• Prior experience in financial services

• Change management certifications such as PROSCI or CCMP

• Strong collaboration, interpersonal and coaching skills

• Strong judgment, influence, leadership, and integrity

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $132,800 - $151,600 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).