Principal Process Manager - Financial Services

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Analyzing, identifying, and correcting data issues with systems used or owned by a department

• Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification

• Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders

• Managing and leading a team of associates

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years experience of Process management or Project management 

Preferred Qualifications:

• Bachelor’s Degree 

• Lean certification or Six Sigma certification

• 5+ years of experience in Process management