Manager, Product Management, AI/ML Platform Infrastructure

Overview

Manager, Product Management, AI/ML Platform Infrastructure

Manager, Product Management (PXDP50)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.  

We’re a bank. But we don’t think like one. We’re always thinking about what’s next. About how we can innovate, inspire, and develop the tools our customers need to improve their financial lives. Machine learning is at the heart of our approach. We provide millions of customers with individualized, real-time experiences, protection, and decisions driven by machine learning and advanced analytic capabilities. 

Empowering Capital One model developers to rapidly innovate, the Enterprise AI/ML organization provides the comprehensive platform, tools, and infrastructure necessary to deliver impactful machine learning models and cutting-edge customer experiences. As part of Capital One’s Enterprise AI and Machine Learning Product organization, you will contribute directly to shaping the platforms and tools that thousands of engineers, data scientists and analysts across the business apply to making decisions, managing risk, detecting fraud, and delivering intelligent and personalized customer experiences. You’ll have the opportunity to work with industry-leading and emerging technologies and methods to support some of the most critical applications as well as the most promising new use cases for ML and AI.

In this role, you will be accountable for maintaining the infrastructure that powers the AI/ML platforms across Capital One. you will act as the champion for system reliability, performance, and operational efficiency. You’ll identify opportunities for standardization, automation, and innovation in infrastructure and tooling to ensure scalable and resilient solutions for the enterprise. You’ll collaborate with engineering teams and stakeholders to define requirements and deliver robust platforms that support our product portfolio. 

The ideal candidate is passionate about technology and data, and deeply empathizes with engineers and analysts. They are an outspoken advocate for best practices in code and data management, excited about the potential to streamline and automate repetitive work, and ready to get into the weeds on integration testing and deployment patterns. They keep a finger on the pulse of modern data and modeling tools and the problems they solve. They are comfortable in conversation with software engineering and data science teams as well as non-technical stakeholders and senior leaders.

Product Managers take a holistic approach to creating value through applying human-centered design principles, deeply understanding the needs and opportunities in our business, fostering technological innovation, applying creativity to solve hard problems and embracing boundaryless leadership. Your expertise and insight will be integral to accelerating technology innovation and enabling better customer experiences at Capital One.

Specific responsibilities include, but are not limited to:

• Cultivate a thorough understanding of the problem space and key audiences related to modeling at Capital One, as well as the landscape of partner teams and related enterprise platforms, by working closely with customers as well as partners in product, tech, architecture and risk to inform strategy, prioritization and requirements definition

• Develop and communicate a compelling vision through clear and concise presentations, documents and demos of your product’s developer experience, tailoring approaches to a range of audiences from technical users to internal and customer leadership teams

• Make difficult trade-off and prioritization decisions by working backwards from a customer need and quantifying the value or strategic benefits of your recommendations

• Build and maintain partnerships with peers, customers and stakeholders that enable collaboration towards shared goals, leveraging strong influence skills to improve the overall enterprise ecosystem

• Invest in support, training and documentation materials and processes that enable self-service adoption for customers and effective contribution models with partners

• Manage day-to-day execution across several tech teams, influencing roadmaps to deliver results for target users

• Collect and analyze data to track progress, quantify impact and inform decisions

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge, MA: $158,400 - $180,800 for Manager, Product Management

Chicago, IL: $144,000 - $164,400 for Manager, Product Management

McLean, VA: $158,400 - $180,800 for Manager, Product Management

New York, NY: $172,800 - $197,200 for Manager, Product Management

Richmond, VA: $144,000 - $164,400 for Manager, Product Management

San Francisco, CA: $172,800 - $197,200 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).