Senior Manager, Product Management

Overview

Senior Manager, Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

In this role, as a Product Manager in the Intelligent Assistance team in Core Platforms (CP) in Enterprise Consumer Product (ECP), you will lead the exploration and delivery of compelling experiences to enable tens of millions of our customers to assist themselves in their financial journeys. You will closely partner with our lines of businesses, other enterprise teams, our Design and Technology teams to prioritize opportunities that delight our customers, deliver value to our businesses and keep Capital One safe and compliant. You will work on delivering high impact products for the company that transform our customer experience, including products like live agent chat, agentic AI based chat, and wayfinding.

Specific responsibilities include, but are not limited to:

• Lead exploration and launch of self-service help and chat experiences for Capital One and Discover customers ensuring desirability, viability, and feasibility

• Leverage AI and agentic AI to create seamless, proactive, and personalized experiences. This involves using intelligent wayfinding and chatbots, with live human agents available for exceptional cases, thereby reducing the need for phone support.

• Partner with Capital One’s Line of Businesses and the generative AI platform teams to drive improvements to our various assistance capabilities on CapitalOne.com, Capital One app,  Help Hub, Help Center, and the Capital One chatbot Eno.

• Collaborate with product, tech, data science, design, business/data analysis, research, strategy teams to articulate a vision, build a roadmap, champion support, experiment and launch products and features

• Define a technical roadmap aligned with human-centered design and business KPIs, demonstrating frequent wins.

• Adopt a culture of data analysis, rapid prototyping and experimentation to prove out technical concepts and product hypotheses

• Build customer experiences thoughtfully, partnering with Risk, Legal, and Compliance to mitigate risks through design and governance.

We want you if you are:

• Interested in building lasting relationships with peers and having fun while building products that delight customers and drive value to the business 

• You enjoy putting yourself in the shoes of customers to identify their pain points and then collaborating with cross-functional teams to solve these customer challenges. Even better if you have experience doing this with data scientists and machine learning engineers

• You are a learner who is able to quickly get up to speed in a highly technical environment

• Passionate about building a well-rounded product management skill set that is human centered, business focused, and technology driven with an emphasis on integrated problem solving and people leadership

• You are experienced working in an Agile environment

• You are a do-er who can also zoom out and think strategically

• You have excellent oral and written communication skills

• You are highly collaborative and have the ability to influence and lead

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

• At least 5 years of experience in Agile product management

• At least 5 years of experience translating business strategy and analysis into consumer facing digital products

• At least 5 years of experience with Machine Learning and Artificial Intelligence technologies

• At least 3 years of experience building products for data scientists, machine learning engineers or model risk officers

• At least 2 years of experience in AI product management

• At least 3 years of experience working at a startup or in a startup environment

• At least 1 year of Gen AI experience

• At least 1 year of Fintech experience

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management

San Francisco, CA: $210,500 - $240,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).