Senior Associate, Business Resource Groups Operations

Overview

Senior Associate, Business Resource Groups Operations

Are you interested in joining a talented, dynamic, committed team aimed at delivering a world-class experience for our enterprise Business Resource Groups (BRGs)? We serve as the primary resource for enterprise BRGs, representing their interests and ensuring their success in a well managed way. You’ll help us by thinking through ways to improve how we deliver for our stakeholders and lend your point of view on what it means to create value with measurable impact. We are passionate about delivering a positive associate experience while caring for risk, and our priority is managing relationships with those who help others feel cared for, connected, and valued at work. Our primary customers are leaders in BRGs and Lines of Business, with HR Business Partners, Talent Acquisition, Learning & Development, Legal, and External Affairs as our key partners. 

If you're as committed to excellence and delivering results as we are and are adept at navigating ambiguity, this is the role for you. Join us in our quest to deliver with impact and excellence.

Roles and Responsibilities

• Serve as first-line support and escalation for BRG inquiries from key stakeholders

• Lead, manage, and track the process for BRG budgets, work planning, and objectives and key results (OKRs)

• Assist in tracking BRG budget allocations and actuals in partnership with Finance 

• Develop and maintain strong relationships with BRG community of practice leads, acting as a primary point of contact for these key stakeholders

• Manage logistics of enterprise BRG community of practice meetings 

• Assist in managing our BRG management platform, including run reports on membership, events, and survey data

• Partner with DIB Communications and BRG Communications Leads in tracking and reviewing communications approvals

• Assist in crafting and refining compelling materials via decks and docs for BRG leaders 

• Lead and manage processes for enterprise BRG recognition, external speakers, and BRG leadership succession planning in partnership with key stakeholders

• Identify opportunities to improve how we manage relationships, tell stories with data, and create far-reaching, long-lasting impact via our BRGs and LOB leaders

Selected Candidate Will:

• Have a track record of successful relationship and project management, bringing the ability to quickly put structure in place to manage tasks and related expectations 

• Display understanding and alignment with DIB initiatives

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Demonstrate good judgment and sensitivity to confidential information

• Demonstrate the ability to manage multiple projects simultaneously

• Demonstrate strong communication proficiency across diverse audiences and channels 

• Have a proven ability to multitask and quickly context-shift, while demonstrating urgency, prioritization and ownership to drive projects to completion 

• React seamlessly to change in priorities and delivery focus 

• Effectively balance strategy and tactical delivery 

• Demonstrate broad understanding of organizational dynamics, as you help position the team and organization for success

• Demonstrate organizational agility to adapt to changing demands

• Demonstrate quality problem solving, collaboration and influencing skills

• Be a self-starter who works autonomously and takes initiative

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in program management role, project management role or a combination

Preferred Qualifications

• Project Management Professional certification 

• At least 1 year of experience in an HR function, or support function 

• At least 2 years of experience supporting Business Resource Groups, Employee Resource Groups, Affinity Groups, Employee Networks or equivalent  

•  Proficiency in Google Suite (Slides, Docs, Sheets, Forms, Gemini).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $94,600 - $107,900 for Sr Associate, DIB

Plano, TX: $86,000 - $98,200 for Sr Associate, DIB

Richmond, VA: $86,000 - $98,200 for Sr Associate, DIB

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).