Manager, Retail Bank Product Communications

Overview

Manager, Retail Bank Product Communications

We’re looking for an excellent communications leader to join our team and drive comprehensive communications strategies for our Retail Bank Products business. The person who joins our team will be responsible for developing, executing, maintaining, and iterating on a comprehensive communications strategy that connects the Head of Retail Bank Product, the RBP leadership team, and their team of associates to their Enterprise partners and a set of bold business goals and strategy. 

This person will sit on the central Retail Bank Communications team within Banking & Premium Products. Our team is responsible for developing and implementing internal communications that connect leaders and their teams to the Bank strategy. Our work directly supports business programs and initiatives and helps cultivate the best associate experience ever. By joining our team, you’ll be expected to push the envelope, find a better way and strive to do the extraordinary.

We’re looking for an experienced communicator who can bring fresh ideas to the table for how to connect leaders in new ways and create meaningful communications that promote associate engagement and drive value for the business. You will be responsible for evaluating opportunities, driving communications strategies from start to finish, and preparing content for both internal and external audiences. You should be knowledgeable in providing communications counsel that is backed by channel metrics and associate feedback, comfortable and well-versed in speaking to leadership teams, and willing to partner with HR, chiefs of staff, and other stakeholders to most effectively drive communications. Additionally, you’ll support large scale projects, events, and internal campaigns. Judgment, influencing and problem solving are your superpowers. At your core, you care about our associates and want to create an inclusive, appreciative and fun environment for them. 

Key responsibilities will include:

• Develop and implement a communications strategy that: 1. helps build the head of Retail Bank Product’s brand internally and externally, and 2. brings the Retail Bank Product team and Bank narratives to life.

• Be a creative storyteller who curates engaging experiences including leadership gatherings, all-employee meetings, digital/video storytelling and special events.

• Serve as a strategic partner to other executive communicators and chiefs of staff to plan and prepare effective, thoughtful, and engaging internal communications that educate, inform, connect with, and inspire leaders and employees.

• When necessary, lead change management communications in support of the business.

• Draft leader talking points and review presentations.

• Provide counsel on communicating business strategy, elevating leadership profiles, managing issues, and implementing corporate initiatives.

• Evaluate performance for communications based on real-time metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging, and new feedback mechanisms, as needed, based on ongoing assessments.

• Partner with and influence internal partners as needed in the best interests of the business and its employees.

Here’s what we are looking for in you:

• Strong business acumen and customer-orientation and proven track record of collaborative work relationships.

• Great judgment with ability to work with a high level of autonomy.

• Excellent writing and story-telling skills.

• The ability to distill complex content into clear, concise, and engaging communications.

• Experience managing issues, crisis communications, and organizational change communications.

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time.

• Highly motivated - an eagerness to learn and become an expert on the business to better inform your communications strategy and deliverables

Basic Qualifications

• Bachelor's Degree or military experience

• At least 5 years of experience in developing and implementing integrated communication strategies to drive organizational change 

• At least 5 years of experience in partnering with c-suite executives on communications that support organization objectives

• At least 5 years of experience in oral and written communications

• At least 5 years of experience in managing multiple projects

• At least 5 years of experience in managing communication channels to manage organizational change and create feedback loops between leaders and subordinates

Preferred Qualifications

• Masters Degree in English, journalism, communications, marketing, writing, or public relations

• 2+ years of experience in financial services, technology, or other highly regulated industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $126,700 - $144,600 for Communications Manager

New York, NY: $138,300 - $157,800 for Communications Manager

Richmond, VA: $115,200 - $131,500 for Communications Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).