Manager, Counsel: Servicing and Servicing Strategy (Hybrid)

Overview

Manager, Counsel: Servicing and Servicing Strategy (Hybrid)

Capital One’s growing Legal department will allow you to showcase your talents in a fast paced, fun environment. At Capital One, you get to work with bright and intelligent individuals who will help elevate you to a new level. If you enjoy working with a team of high performing top talent, Capital One is the place for you! Our Legal team thrives on collaborating and creates an environment where everyone’s voice is heard. This exciting role will allow you to use your depth and breadth of experience to strategize and influence management as well as the business lines you support. In addition, you will have the opportunity to enhance your skills and broaden your knowledge. Come to Capital One to be a part of challenging work while enjoying our exceptional culture and work life balance.

An opportunity exists for an experienced attorney to join Capital One’s Consumer and Small Business Legal team. The attorney in this role will be a key advisor to Capital One servicing, a core and critical function that is rapidly evolving and incorporating technology to enhance customer and associate experiences and outcomes. You’ll partner with the business to learn about and understand the business intent, including relating to generative AI, investigate and assess the legal and business risks, and ultimately help the team mitigate risk and reach their business goals. You’ll also review contracts and other servicing materials to anticipate risk and protect the business, and you’ll work in coordination with compliance, risk, legal, and the business to support the development of a cutting-edge program that is fully compliant with the evolving and dynamic state and federal regulatory environment.  

In this role you'll have the opportunity to learn and partner with the bright, collaborative and dynamic group of attorneys who support the Capital One card business, as well as build working relationships across the Legal department. And you’ll work in a collaborative, supportive environment that values your insights, promotes continuous learning, and rewards hard work and creative thinking. 

To succeed in this role, you’ll need strong legal analytical skills, with excellent attention to detail and nuance.  Written and oral communication skills are key, as is the ability to organize and convey thoughts succinctly and flexibly adapt to new technologies. 

Responsibilities include but are not limited to:

• Identifying and assessing legal risks associated with Capital One credit card products and related business operations, including as they relate to contracts, servicing materials, and new technologies and innovative processes;

• “Translating” the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts;

• Ensuring that support is provided in a timely manner in order to meet regulatory and business requirements; 

• Actively engaging with colleagues to provide legal support as part of a collaborative and cross-functional team;

• Partnering internally with other business counsel and legal subject matter experts to drive consistency and best practices; and

• Partnering closely with other Compliance and Risk advisors to drive comprehensive and consistent support

Basic Qualifications:

• Juris Doctor from an accredited law school

• Active member in good standing of at least one state bar

• At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel

Preferred Qualifications:

• 4+ years of experience as an attorney in a law firm, in-house legal department or government agency doing work related to the financial service industry

• Proficiency with consumer financial regulatory laws 

• Familiarity with and interest in emerging technologies in consumer financial services and the ability to assess associated legal risks

• Experience reviewing, drafting, and interpreting complex commercial agreements with the ability to identify and mitigate legal and operational risk

• Ability to work in a dynamic environment and flexibility to adapt to changing needs

• Ability to work in a collaborative manner, and clearly communicate complex legal principles to colleagues that range from frontline agents to business leaders

• Ability and desire to learn new areas of law

• Ability and willingness to work as a team player

• Strong communication and interpersonal skills

• Strong analytical and organizational skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $144,000 - $164,400 for Manager, Counsel

McLean, VA: $158,400 - $180,800 for Manager, Counsel

Richmond, VA: $144,000 - $164,400 for Manager, Counsel

Riverwoods, IL: $144,000 - $164,400 for Manager, Counsel

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).