Director, Delivery Lead - Bank Tech

Overview

Director, Delivery Lead - Bank Tech

At Capital One, we’re building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Role Specific:

The Bank Tech Technical Program Management and Delivery organization is seeking a highly organized and self-motivated Director of Project Management to join the Delivery team. In this role, you will have unique visibility into and influence over Bank Tech’s most strategic and complex initiatives, impacting multiple lines of business.

The Delivery Lead (DL) is responsible for ensuring the planned and predictable flow of value within a steady-state collection of products, platforms, and/or ASVs within a Tech tower. This role supports our engineering leaders and technology teams in refining delivery methods and proactive planning practices, utilizing data-based insights and industry best practices. The DL consults on and drives delivery transformation through influence, education, analytics, strong communication, and exemplary change management.

Unlike a Technical Program Manager (TPM) aligned to prioritized programs, the DL is allocated long-term to a specific set of teams and platforms within a Tech tower. They are dedicated to supporting the evolution of delivery practices, governing current delivery standards, and strategically allocating resources for multiple delivery team requests. The DL ensures broad visibility of achievements and centralizes risk/impediment tracking for the steady-state portfolio of work, inclusive and in collaboration with TPMs and Project Managers leading specific initiatives. The DL also ensures compliance with enterprise and cross-LOB standards. This is an exciting opportunity for a well-rounded candidate to boldly model the future of technical delivery excellence.

A successful DL must remain outcome/delivery focused; utilizing bandwidth to help examine/refine existing processes practices and enable high value continuous improvement based on real-time intelligent insights.

What you’ll do:

Delivery Optimization

• Advise on optimized methods and standards for delivery practices, tooling and reporting that minimizes administrative overhead and increases actionable insights to drive value creation. Enable, govern and launch these standards.

• Refine steady-state delivery practices, artifacts and routines to optimize the building of high quality software, faster (in collaboration with cross-functional leadership).  

• Define, measure, track and report out overall tower/domain/platform health metrics.

• Ensure traceability of commitments, progress and impediments, across all types of work 

• Govern, enable and ensure alignment with enterprise and LOB delivery standards (process, artifacts, tooling and data)

Strategic Alignment

• Ensure all work within the tower directly supports strategic goals and key priorities of the tower’s services and platforms. This includes providing clear insights into tower performance to support and empower tower leaders.

• Partner with Engineering leaders to develop and maintain comprehensive 12-month tower roadmaps, incorporating all types of work based on historical capacity.

• Collaborate with Engineering leadership to drive prioritization decisions based on data, including impact analysis and trade-off considerations.

• Regularly analyze and report on tower investment allocation levels, feature costs, and potential impacts to inform prioritization decisions for tower leadership.

• Ensure tower priorities align across Business, Enterprise Tech and Bank Tech labor strategies

Tower Governance

• Publish, maintain and align unified listing of active and future projects, ensuring regular and consistent status updates with minimal administrative overhead

• Facilitate the scheduling of work outside of key programs including cross-functional efforts, with impact and sizing discussions

• Drive delivery of the tower/domain/platform roadmaps forward. Identify, escalate and personally mitigate risks and impediments to on-time delivery of high quality solutions

• Partner with TPMs, Project Managers and Engineering Leaders on the creation, publication and refinement of program delivery best practices including but not limited to stakeholder management, dependency management, risk management, communication planning as well as scope decomposition/refinement

Who you are:

• Strong portfolio, project, and program management and organizational skills with meticulous attention to detail

• Known for your strong quantitative background to support data-informed decision making

• Can work autonomously and knows when to escalate in a timely manner with direct manager and leadership

• Confident to champion unpopular ideas even with more senior leaders

• Ability to navigate ambiguous situations

• Collaborative, team player attitude with the ability to navigate and influence the organization 

• Executive communication skills that can tell the story that will positively drive transformational change 

• Contributor to continuous improvement of program / portfolio management practices

Basic Qualifications:

• Bachelor’s Degree

• At least 7 years of project or program management experience

• At least 3 years of portfolio management experience 

Preferred Qualifications:

• Masters in Business Administration

• 10+ years of project or program management experience

• 5+  years of portfolio management experience 

• 5+ years of experience with Agile or Lean methodologies

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,100 - $228,400 for Director, Project Management

Richmond, VA: $181,800 - $207,500 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).