Manager, Project Manager | Market Community Engagement Lead - California

Overview

Manager, Project Manager | Market Community Engagement Lead - California

Capital One is currently seeking a Market Community Engagement Lead who will be responsible for establishing and building local relationships and building brand awareness in our West Café region (California). As a company we will be focused on expanding our banking presence. We are looking for a talented individual that has the ability to work in a fast paced, always changing environment, and deliver results that will impact the future of our Bank. As a part of this organization you will be on the forefront of engaging with our customers and influencers in your specific market and shaping the strategy of our local partnerships.

Capital One’s objective is to drive Brand awareness and improve financial health within communities nationwide. We are seeking an inspiring project manager who combines strategic vision with field execution.

The Market Community Engagement Lead will be accountable for establishing and maintaining existing trust-based relationships with local businesses, non-profits, civic, and governmental organizations and will serve as the face of our brand within the community. This individual will work closely with Café leadership and local Café teams to become market experts and create local market strategies that result in building brand awareness, customer engagement, and improving financial health. This individual will lead Café teams in the execution of events both inside and outside of our Café’s, while also strategically leading experiences nationally in all markets. Must be able to travel up to 50% and attend regional and national meetings and events.

The ideal candidate for this position is an authentic team player who is passionate about the customer experience, community engagement, Diversity, Inclusion, and Belonging, and engagement efforts. We are looking for someone who is self-motivated and self-directed, has strong problem solving skills, excellent communication skills, and the ability to adapt to a changing environment. We are seeking someone who resides in and has the ability to establish networks within our growing California market.

Responsibilities:

• Own intent and strategy for market-wide and Café-specific events inside and outside of Café while maintaining regional partnerships and programming 

• Build local brand awareness and execution strategies side-by-side with internal/external partners, and then partner closely with Café teams to bring them to life

• Network and bring new relationships to the market through compelling storytelling and communicating our objective

• Develop market level and neighborhood profiles while identifying key stakeholders 

• Work closely with Community Impact and Investment and External Affairs to determine top community partners for brand leverage in developing Café experiences

• Partner with Marketing and Brand teams to deliver and execute local initiatives for market strategy and share feedback upward

• Propose programming opportunities and build project plans around new engagements, community partnerships, sponsorships, etc.

• Deeply understand the team budget and how events/sponsorships will positively impact return on investment

• Partner with 3rd party vendors to seamlessly execute events in the market, while also managing and ensuring POs, invoices, and contracts are appropriately created, submitted, and paid in a timely manner and ensure Well Managed Risk Reviews have been completed 

• Collaborate, support, and information-share with team members in other markets nationwide, always keeping scale top of mind 

• Champion the voice of the Ambassador and Customer and share upward with the Program Management team members

• Ensure consistent execution of strategy by cascading National initiatives and driving clear understanding, preparedness, readiness, and awareness throughout 

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcome

Ideal candidate will be able to support strategic execution through:

• Amplifying product focused campaigns via activations

• Elevating visibility via design & launch of engagement tools

• New intent testing

• Driving brand awareness via On Demand experiences

• Supporting new & mixed market entries

• Collaborating in scaling standardized national programming

• Delivering Café Readiness planning/training for Market Engagement led experiences

• Acting as an experience execution liaison

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification 

• At least 2 years of project and process management experience 

• At least 1 year of business development experience

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 5+ years working in customer-facing environment (Retail or Hospitality)

• 3+ years of project and process management experience 

• Strong execution and strategic planning skills

• Experience with contract negotiation and management

• Strong project management skills

• Experience with Agile methodologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Los Angeles, CA: $146,100 - $166,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).