Manager, Product Management, AI/ML Platform Infrastructure

Overview

Manager, Product Management, AI/ML Platform Infrastructure

Manager, Product Management, AI/ML Platform Infrastructure

Product Management at Capital One is a booming, vibrant craft that requires finding value creation opportunities, and driving innovative and delightful customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the AI revolution transforms our society and our industry.

About the Team  

At Capital One, we’re changing banking for good. We’re a bank, but we don’t think like one. We’re always thinking about what’s next. Machine Learning and Artificial Intelligence are at the heart of our approach, empowering us to provide millions of customers with individualized, real-time experiences.

The Enterprise AIML organization is at the center of this transformation. We provide the comprehensive platform that Capital One's innovators use to deliver impactful machine learning models and cutting-edge AI experiences. As a part of this team, you will not just be providing tools; you will be crafting the end-to-end user journey for the thousands of engineers, data scientists, and analysts who rely on our platform. Your mission will be to help transform our collection of powerful services into a single, converged "destination experience" that is intuitive, efficient, and cohesive.

In this role, you will be accountable for the user experience of the AIML platform. You will be part of a team responsible for  the user journey from initial exploration in a personal environment to full-cycle development in a collaborative environment. You will work backwards from the user’s needs, partnering with world-class vendors and internal engineering teams to integrate powerful capabilities into a seamless and intelligent workflow.

The ideal candidate is obsessed with user experience and deeply empathizes with the developers and data scientists who are our customers. They are passionate about turning complex technical capabilities into simple, elegant user interfaces and workflows. They are comfortable leading user research, collaborating with designers, and using data to guide the evolution of the platform's front-end experience.

Specific responsibilities include, but are not limited to:

• Lead User Research: Cultivate a deep understanding of our key user personas (Data Scientists, ML Engineers, Analysts) and their "jobs-to-be-done" through interviews, surveys, and usability testing.

• Define the User Journey: Map current and future-state user journeys across the entire AI/ML lifecycle—from ideation to production—to identify pain points and opportunities for delight.

• Develop the Experience Vision: Develop and communicate a compelling vision for the platform's user experience, using wireframes, prototypes, and clear documentation to align technical users, designers, and senior leadership.

• Collaborate with Design: Partner closely with UX/UI designers and researchers to translate user needs into high-fidelity mockups, design systems, and intuitive interaction patterns.

• Prioritize with Purpose: Make difficult trade-off and prioritization decisions focused on maximizing usability, reducing user friction, and delivering a cohesive platform experience.

• Measure Success: Define, track, and analyze key user experience metrics (e.g., task success rate, time-on-task, user satisfaction) to quantify impact and inform the product roadmap.

• Drive Execution: Manage the day-to-day execution and roadmap for the platform's UI/UX, working with multiple engineering teams to deliver results for our users.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• 2+ years of experience in product management for developer tools, technical platforms, or complex enterprise software.

• Demonstrated experience working directly with UX/UI design and research teams to build user-facing products.

• A strong understanding of user-centered design principles and design thinking methodologies.

• Experience translating business strategy and user research into consumer-facing digital products.

• Familiarity with the AI/ML development lifecycle and the needs of data scientists and ML engineers.

• Experience with modern design and prototyping tools (e.g., Figma).

• A Master's Degree or MBA.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $180,800 for Manager, Product Management

New York, NY: $172,800 - $197,200 for Manager, Product Management

San Francisco, CA: $172,800 - $197,200 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).