Principal Associate, Executive Communications- Financial Services

Overview

Principal Associate, Executive Communications- Financial Services

We’re seeking an influential communicator who has experience writing high-quality content for executives, leveraging data and technology to shape engagement strategies, and working in cross-functional teams to drive results. 

In Financial Services at Capital One, we believe internal and external communications go hand-in-hand. With an amazing employee culture, innovative business strategy and deep commitment to giving back to the community, we have a robust story to share with a variety of stakeholders. The thought leadership strategy for our divisional president is an important part of how we organize, message and distribute this story across channels. In this role, you’ll support thought leadership efforts through internal and external channels, including social media and video. Additionally, you will play a key role in supporting internal communications for executives, as well as contributing to internal storytelling and campaigns. 

If you’re a strategic thinker, planner and storyteller who merges writing and data to inspire others to think differently and empower them to act, you might be our next team member. We’re looking for someone with endless curiosity; who communicates concisely but thinks big; and is a storyteller who writes with heart and an above-and-beyond attention to detail. 

The ideal candidate will be highly effective at navigating a matrix organization and influencing people by leveraging communications expertise, complex problem-solving skills and a keen ability to work with ambiguity and defining the unknown. We are looking for an expert wordsmith who can grasp both the internal and external landscape to strike the right tone. By joining our team, you’ll be expected to push the envelope and strive to do the extraordinary.

Who We Are:

The Financial Services Communications team is made up of intentional, strategic and creative problem-solving experts. We proactively deliver innovative, relevant and engaging content in support of our divisional president, his vision and his strategy. 

We constantly look for new ways to improve our output and methods, while maximizing our impact across channels readers love. We start with the why, hold a high bar on clear, consistent and people-centric communications, and ensure the solution is 100% aligned to the problem.  

Capital One is a fast-growing organization, one of the top brands in the United States and has been named one of the “100 Best Companies to Work For” by FORTUNE Magazine. 

Responsibilities:

• Manage social media channels (primarily LinkedIn), including organic content, paid content and data/reporting, in alignment to thought leadership strategy and objectives

• Drive the amplification of large-scale thought leadership storytelling and event initiatives

• Lead internal communications for a senior leader, drafting messaging for strategy updates, organizational changes and associate engagement, among other initiatives 

• Develop and execute an executive-level video strategy—directing how it comes to life both internally and externally

• Contribute to our internal associate storytelling strategy and initiatives

• Partner cross-functionally on key projects and initiatives with the ability to manage input from a variety of stakeholders and drive results

• Openly and actively contribute as a member of the Financial Services Communications team and Thought Leadership pod, identifying key opportunities and taking the lead on developing content and solutions that address needs

• Highly effective communications skills with outstanding writing abilities, including the ability to draft content in the style and voice of leaders

The Ideal Candidate Will Be:

• Detail oriented: Holds a high bar for written content and an eagle-eye for formatting/editing

• Storyteller: Simplify the complex and compel our audience to act

• Customer-obsessed: Ability to deeply understand customer needs and business context, and uncover creative solutions to help achieve their goals

• Analytical problem-solver: Uses data and storytelling to influence decisions and deliver actionable recommendations that solve current engagement & communication opportunities

• Results oriented: Focuses on driving impact in both the short- and long-term, and is able to drive and execute an agenda end-to-end from conception through to delivery

• Strategic partner: Helps shape strategy and initiatives, ensures successful measurement of campaigns by aligning on metrics and measuring results

• Team player: Helps us achieve more than the sum of our parts by collaborating effectively with others and encouraging an inclusive culture with diverse teammates

• Deadline driven: Ability to adhere to and set deadlines, and deliver quality work within them

Basic qualifications

• Bachelor’s Degree or Military Experience

• At least 5 years of experience in corporate communications, public relations, journalism, marketing, social media management or writing

• At least 2 years of experience in communication and social media strategy development for executive leaders

Preferred qualifications

• Bachelor’s Degree in Communications, Public Relations, Marketing, English or Journalism

• 2+ years of experience in financial services, technology, or similar organization 

• 6+ years of experience in corporate communications, public relations, marketing or writing

• 3+ years experience managing social media channels for executive leaders

• 2+ years of experience editing using AP Style

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $93,400 - $106,600 for Principal Communications Assoc

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).