Principal Associate, HR Support

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.As Principal Associate, you will serve as the hands-on execution expert to ensure HR operational compliance with Mexican Labor regulations partnering with Legal, Payroll, Benefits and external vendors, enabling accurate, timely and compliant delivery of associates services across the employment life-cycle.

What You’ll Do:

• Ensure HR Shared Services processes, SOPs and documentation comply with Mexican Labor regulations and enterprise standards.

• Act as HR Shared Services point of contact for country - specific matters and escalations involving external entities in partnership with Legal, Payroll, etc.

• Partner with vendors to ensure adherence to compliance and SLA standards

• Maintain operational trackers and dashboards for compliance controls and internal audits

• Provide advisory on complex country-specific cases (absences, sick leaves, maternity/paternity leaves, voluntary terminations, etc)

• Serve as country HR Shared Services compliance liaison with other enterprise HR functions.

• Support Workday and Salesforce documentation and reporting control.

Basic Qualifications:

• Intermediate - Advanced English fluency

• Bachelor’s degree in Business Administration, Human Resources

• At least 3 years of experience in Human Resources, HR Operations, HR Generalist or Labor Relations

• Understanding of Mexican Labor Regulations

• Analytical mindset and comfort with data-driven reporting.

Preferred Qualifications:

• Experience collaborating in a matrixed organization

Capital One will only consider candidates that are Mexico citizens or permanent residents.