Customer care at Capital One
When you join one of our many customer care teams, you'll be empowered to provide our customers with a level of service that sets us apart from the rest. Whether helping them finance a car, navigate our products or simply answering questions about their account, you’ll be the one our customers turn to for help.
While you take care of our customers, we strive to provide the same wholehearted care for our associates. When our associates feel supported, respected and able to grow, our customers feel cared for, appreciated and able to better their finances and lives. You can count on us, and our customers can count on you. Everybody wins.
Compassion for Our Customers
Most often, there simply aren’t one-size-fits-all answers. You’ll get to know customers through genuine conversation, so you can be their biggest advocate and offer them realistic solutions. Empathy and a genuine desire to help are what makes our customer care associates special.
Support from Home
What started as a quick shift is now a part of our everyday culture. The majority of our customer care teams take calls and make a difference from the comfort of home. Although you may not be in the office, you won’t miss out on perks. You’ll get access to benefits like virtual, physical and mental health services, as well as family and childcare support.
A Culture of Collaboration
We’re a team, supporting each other so we can best support our customers. Share what you’ve learned and get tips from others so we can all grow both as individuals and professionals.
Hear From Our Customer Care Team
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How tuition reimbursement helped a Customer Care associate further his career
When Manny applied for a call center job at Capital One, he had no idea how our tuition reimbursement benefit would help him get his IT degree. Now a promotion later, he's on track to graduate in 2021.
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What’s to love about Customer Service? LaKia shares her surprising experience
How many times have you gotten off the phone with your bank and felt like you connected with the agent on a genuine level? "It's the little things that count." LaKia shares Capital One's Surprise & Delight program, where call center associates have the opportunity to get to know customers and surprise them with a gift.
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Working From Home? Don't Miss These Tips!
Do you find yourself working from home for the foreseeable future? It can be hard to know how best to handle these new circumstances. Read these helpful tips to set yourself up for success!
Explore more about life at Capital One
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Benefits
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
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Diversity, Inclusion & Belonging
We’re committed to building a diverse and inclusive workforce. Because we know we need different perspectives that represent the customers we innovate for and serve everyday.
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Work & Culture
More than just a bank, more than just a career. Together we’re on a mission to change banking for good.
Customer Care Jobs
- Refinance Lien Perfection (RLP) Research Principal Coordinator - Essential Onsite R212605
- Senior Operations Coach (Work from Home) R211889
- Principal Associate, Airport Lounge Specialist (On-Site: JFK) R207662
- Director, Customer Operations (Hybrid) R211820
- Work From Home - Senior Complaints Coordinator (CRT - Customer Resolution Team) R212530
- Assistant Relationship Manager R212503
- Work from Home Senior Risk Coordinator - Collections R212529
- Treasury Management Associate Team Lead, Commercial Bank R212281
- Set Up Channel Back Office Manager In Training - Onsite R211207
- Asset Based Lending, Operations Manager R212047