Sr. Coordinator, Legal Intake Fulfillment and Escalations (Onsite)

Overview

West Creek 5 (12075), United States of America, Richmond, Virginia

Sr. Coordinator, Legal Intake Fulfillment and Escalations (Onsite)

As an Ops Production Senior Coordinator for the Legal Intake Fulfillment and Escalations (LIFE) team, you will work to deliver flawless execution when intaking and processing legal orders from numerous channels. You will be responsible for opening, staging, scanning and uploading various types of legal orders (levy, garnishment, and restraint legal orders), handling escalated cases, and internal QA. The role requires attention to detail, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies).

Responsibilities:

• Manage, sort, and prepare incoming legal orders for uploading to legal module system

• Monitor and manage the special processing mailbox, CSC management system and Omnibus.

• Partner with Levies & Garnishment Processors to escalate, identify trends and track volume

• Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements 

• Ability to manage multiple tasks appropriately prioritize workflow and get the job done in an efficient manner           

• Participate and actively engage in personal & team development

• Ability to handle other duties as assigned by management and work in a fast-paced environment

• Ability to work extended hours as necessary to meet deadlines & team goals

• Work collaboratively and independently

• Exhibits professionalism with associates at all levels and external contacts  

• Excellent organizational skills, time management skills, and attention to detail is a must  

• Will include working onsite to receive and batch incoming mail 

Schedule: Monday - Friday 8:00AM to 5:00PM

Location: This role is an essential position and requires on site attendance Monday through Friday

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of experience working in the Financial Industry

• At least 1 year of experience using Microsoft Office or Google Suite products

Preferred Qualifications:

• At least 1 years of Bank Operations Experience

• At least 6 months experience reviewing and working with Legal documents

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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