Senior Associate, Enterprise Talent and Performance Management Communications

Overview

West Creek 2 (12072), United States of America, Richmond, Virginia

Senior Associate, Enterprise Talent and Performance Management Communications

Capital One is looking for an energetic and strategic communicator to join our enterprise Talent and Performance management team. You’ll be part of a team responsible for developing associate-facing communications to keep associates and stakeholders informed of talent and performance management intent and processes. You’ll develop emails, talking points/FAQs, Slack messages, GSuite documents and content delivered via instructor led training.

A successful candidate will have proven experience with and knowledge of communications principles, both verbal and written. The candidate should also possess strong influencing and problem-solving skills, as well as exceptional communication skills with all levels of the organization.

Responsibilities: 

• Write talent and performance management communications for a variety of audiences

• Contribute to the creation of talent and performance management content which is used in a variety of media including GSuite documents, Pulse, and instructor led training

• Advise, as needed, on communication strategy, i.e. what types of communications would work best in different situations, and execute accordingly

• Execute the TM/PM team’s communication strategy in a well-managed way

• Contribute to ad-hoc projects, as needed

• Work with partners to gather and implement feedback in all communications (Legal, Associate Relations, etc.)

• Build competencies as a Communicator and serve as a champion for clear, consistent messaging

• Partner cross-functionally on key projects and initiatives with the ability to manage input from a variety of stakeholders and drive results

• Contribute to internal reporting and metrics tracking

• Partner with teammates to keep the TM/PM Pulse site and documentation updated and engaging for associates

Key Competencies for Success: 

• Job Specific Skills:  Outstanding writing, communication and presentation skills, both written and verbal.  The ability to distill complex content into clear, concise and engaging communications

• Partnership Focused:  Demonstrated ability to develop deep and strong relationships with key partners, in and outside of HR

• Organized:  Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion on-time

• Customer Focused:  Very strong customer-orientation and proven track record of collaborative work relationships

• Detail oriented: Has an eagle-eye for formatting and copy editing

• Deadline driven: Ability to adhere to and set deadlines, and deliver quality work within them

BASIC QUALIFICATIONS

• Bachelor's degree or military experience

• At least 2 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

• Bachelor's degree in communications, Marketing, English or journalism

• At least 3 years of experience as a communications specialist

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).