Manager, Chief of Staff

Overview

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Manager, Chief of Staff

As a Manager of Process Management on Capital One’s Mexico Chief of Staff, you will drive strategy and execute on high-priority projects for the Capital One Mexico  organization. You will work with smart and passionate people to deliver results that have a direct impact on the business. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. 

You will  demonstrate organizational agility to adapt to changing demands.  You are intellectually curious, and are not afraid to ask questions or provide unconventional ideas. You will empower and inspire others on a multi-year journey of growth, 

You get technology, analytics, and use data to help illuminate the truth, prioritize teamwork, seek opinions of others and create a collaborative and fun environment.

General Responsibilities:

As Manager, Chief of Staff you will be responsible for:

• Designing, developing, and managing project plans in a complex, dynamic environment, revising needs to meet changing requirements for Mexico talent selection and labor strategy related tools and processes

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work.

• Ensuring projects are documented appropriately to mitigate risk and to be delivered on time

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Own timely execution of monthly and quarterly horizontal reporting deliverables related to operational priorities.

• As needed, offer other ad-hoc consulting or operational support and advice to major projects or organizational needs/opportunities utilizing institutional knowledge, network of relationships in and out of the organization to help amplify impact.

• Package strategic and analytical insights into clear, concise and “executive-ready” presentations.

The person will:

• Demonstrate ability to define priorities and scope work for small or large scale projects, create and maintain project roadmaps, and create accountability on project deliverables

• Clearly explain complex data findings to stakeholders

• Display strong consulting and collaboration skills

• Exhibit outstanding influencing skills to effectively drive project / program efforts

• Develop and implement analytical frameworks to monitor and optimize the concrete impact our initiatives are having on our objectives.

• Analyze data to identify patterns and draw meaningful conclusions

Basic Qualifications:

• Intermediate-Advanced English fluency

• Bachelor's Degree

• At least 3 years of project or process management experience 

• 4+ years in communicating and collaborating with multiple partner groups

• 3+ years of experience working on high level projects partnering with Senior Management

• At least 4 years working with spreadsheet applications like Google Sheets (part of G Suite) for data cleaning, analysis and visualization.

Preferred Qualifications:

• At least 3 years of experience in Change Management or Continual Improvement

• 2+ years of experience involving organizational design, staffing and/or budgets

Capital One will only consider candidates that are Mexico citizens or permanent residents.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.