Sentry Operations Specialist I, Principal Coordinator

Overview

Sentry Operations Specialist I, Principal Coordinator

Capital One’s Global Workplace Services (GWS) team is a dynamic organization where growth matters as much as our ability to provide safe, welcoming spaces and extraordinary experiences. Our commitment extends beyond solutions; it embraces a culture of belonging and care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

This individual's primary responsibility is to carry out day-to-day BAU Security Operation Center activities. This position is responsible for incident intake, incident documentation, critical response communications, monitoring and responding to calls for service and information from security related technology systems. In addition to BAU responsibilities a Principal Coordinator will be responsible for additional responsibilities consistent with their knowledge, skills and abilities. This includes activities such as ATM validations, database management and intelligence analysis and intelligence product development and delivery.

This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts.

Responsibilities:

• Respond to incoming security concerns and track outcomes.

• Monitor a wide network of security alarms and cameras to identify and resolve threats 

• Synthesize large amounts of information quickly 

• Create a comprehensive records of security-related incidents 

• Coordination of routine and critical incident communications 

• Understand the proper use of security related tools and procedures

• Escalate to supervisors when appropriate 

• Implement security and access control procedures

Basic Qualifications:

• At least 3 years of experience with customer service

• At least 1 year of security operations experience

• At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

• 3+ years of experience in the security field

• 1+ year of experience with emergency communication operations

• 1+ year of experience with situational awareness tools  (ex: NC4, VCC)

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At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $62,500 - $71,300 for Prin Coord, Security Consultnt

Glen Allen, VA: $56,800 - $64,800 for Prin Coord, Security Consultnt

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).