Senior Technology Manager, Portfolio Operations

Overview

Senior Technology Manager, Portfolio Operations

The newly established Portfolio Operations team within the Associate Experience Technology (AXT) division plays a critical role in supporting 700 product, technology, and design associates. AXT itself empowers all 50,000 Capital One associates through the development of advanced technologies and customer-focused solutions.

The Portfolio Operations team is searching for a Senior Manager to assist us in evolving our existing operating routines to optimize our planning, prioritization, and delivery processes. The ideal candidate will utilize strategic thinking, cultivate cross-functional collaboration, and thrive in navigating ambiguous situations. This role presents a unique opportunity to influence our journey to a more well-managed operating model.

What you’ll do:

• Establish a strategic prioritization processes and governance forum to facilitate trade-off discussions on our top priority items. 

• Create a portfolio view of roadmaps, including health, timelines, & dependencies that provides transparency to all AX stakeholders on committed work.

• Define PI Planning routines, templates, and tools to ensure consistency across all of AX while solving for the planning needs of both engineering and non-engineering teams.

• Iterate on existing Jira data standards and quality requirements to ensure we have quality data to support reporting needs. 

• Establish a governance process for Jira data quality and monitoring.

• Partner with data and tooling teams to define and implement actionable reports for senior leadership.

• Continuously improve the operating model with a customer focus; balancing the needs of the team, portfolio, and business while aligning with industry best practices.

Who you are:

• Proven ability to drive portfolio management processes across organizations.

• Strong quantitative background to support data-informed decision-making.

• Excellent portfolio, project, and program management and organizational skills with meticulous attention to detail.

• Self-starter with a proactive approach and the ability to work autonomously and take initiative.

• Confident and willing to champion unpopular ideas, even with senior leadership.

• Collaborative team player with the ability to navigate and influence the organization.

• Excellent communication skills with the ability to positively drive transformational change.

• Ability to influence others without direct authority, building consensus and gaining support for ideas and initiatives.

• Demonstrated ability to navigate ambiguity, overcome challenges, and achieve desired outcomes in dynamic and fast-paced environments.

• Dedicated to continuous improvement of project/portfolio management practices.

Basic Qualifications:

• A Bachelor's Degree or Military experience

• At least 7 years of experience in Project Management, Process Management, or Program Management 

• At least 3 years of People Management experience

• At least 1 year of experience using Google Suite

Preferred Qualifications: 

• Master’s Degree

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills    

• Demonstrated success in managing and implementing operational effectiveness and portfolio management initiatives

• Work experience achieving results with complex projects

• Proven ability to collaborate effectively with cross-functional teams, fostering a positive and productive working environment.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $193,000 - $220,300 for Sr. Manager, Technology

Richmond, VA: $175,500 - $200,300 for Sr. Manager, Technology

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).