Product Design Lead, Senior Manager (Card Segments Customer Management)

Overview

Center 1 (19052), United States of America, McLean, Virginia

Product Design Lead, Senior Manager (Card Segments Customer Management)

We are currently seeking a Product Design Leader to lead our Card Segments Customer Management design team. More than 60 million customers rely on us every day to enable fast frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures. Furthermore, not only will you be impacting the daily experience of our cardholders, but you’ll also be supporting some of the most important revenue sources in the company. 

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience 

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities 

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams 

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies and analyzing data trends

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling through business acumen and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 10 years of experience with UX design and design strategy

• At least 6 years of experience leading a team and managing direct reports

Preferred Qualifications

• Experience designing for cross channel experiences

• Comfortable working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Adobe, Sketch, and/or Figma

• Familiarity with working and contributing to an established design system

• Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).