Director, Chief of Staff - Resilience Engineering

Overview

Center 3 (19075), United States of America, McLean, Virginia

Director, Chief of Staff - Resilience Engineering

The Director, Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff will partner with the VP+ Leadership team within the Cloud Operations Resilience Engineering (CORE) organization. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the organization: 1) Strategy, 2) Operational Excellence, 3) Organizational Culture, and 4) Communications.

This leader will bring extensive experience working with leadership teams within organizations focused on resilience, reliability, incident recovery and/or industries with a high focus on availability and business continuity. 

Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities:

• Serve as a strategic thought partner for our CORE leadership team, helping guide the operations and management of the organization. 

• Act as a central point of contact between the CORE leadership team, CORE Insights & Analytics team, peer Chiefs of Staff, and other key partners. Ensure alignment of leaders across the organization. 

• Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget, associate engagement, culture, operational excellence, etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

• Understand the organization’s strategy and vision, lead the Leadership team to drive and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability. 

• Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence. Craft operating routines and regularly participate in team meetings, offsites, and huddles.

• Work closely with all business units and functions to align operations with strategy. Coordinate with product and business teams to build and execute on strategy. Influence across all levels of the organization and across organizations. 

• Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications. Communicate plans and execution status for divisional strategic programs. 

• Lead staff to focus on culture and improving organizational engagement across the organization.

The Successful Candidate will:

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to react seamlessly to change in priorities and delivery focus

• Be capable of balancing strategy and tactical delivery

• Execute a strategic approach to all things especially process and operations

Basic Qualifications:

• Bachelor’s degree

• At least 7 years of experience in Project Management, Process Management, or Program Management 

• At least 3 years of experience managing executive level stakeholders across different business functions

• At least 4 years of experience working with cross-functional teams

• At least 3 years of experience partnering with engineering teams

Preferred Qualifications:

• Bachelor's degree in Organizational Management or STEM-related field 

• 5+ years of experience in people management 

• 3+ years of experience in strategy development

• 3+ years of experience in budgeting and labor strategy

• 3+ years of experience driving organizational change and operational excellence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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