Work at Home Sr. Advocacy Coordinator - Small Business Banking

More than just a bank, more than just a career

Your Voice is our voice.  We’ll champion you.

This is an opportunity to join our Small Business Customer servicing team in our Bank. You would be responsible for providing an unmatched Customer experience through first call resolution and deepening relationships with our Customers. You should be energized by connecting with Customers and be able to communicate in a clear and professional manner. You will use a variety of tools and will need to build deep knowledge of all of our Small Business products and services. Candidates should be flexible and willing to adapt to enhancements designed for the benefit of our Customers.

Your voice is our voice. We’ll champion you.

It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will:

• Demonstrate the ability and willingness to learn 

• Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change

• Demonstrate a strong customer focus that is rooted in empathy

• Communicate effectively with peers, management and customers, using appropriate methods of communication for role

• Exercise good judgment and independent decision-making skills

• Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs

• Demonstrate exceptional listening, questioning, call control and de-escalation techniques

• Be proactive, have effective time management and organizational skills

• Display dependability with a solid attendance record

Compensation

• $23.93 per hour

Schedule

• Monday - Friday 2:00PM - 11:00PM ET

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh.  Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Schedule Options

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance 

• Disability Insurance

• 401 K and Stock Purchase Plan

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by cellular data (hot spot) 

  • Cable or fiber connections are preferred 

  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test.  A sample one can be found here.   To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. 

  • Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate 

• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. 

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 3 years of Customer Service Experience or Call Center Experience

• At least 1 year of experience with Microsoft Office or G Suite

Preferred Qualifications

• At least 1 year of experience in the financial industry

• At least 2 years of banking call center experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position