Manager, Product Management - Mainstreet Customer Management

Overview

Locations: VA - McLean, United States of America, McLean, Virginia

Manager, Product Management - Mainstreet Customer Management

Come work at the intersection of Capital One's core business and cutting-edge technology! Mainstreet Customer Management (MSCM) is leading the way for US Card when it comes to ML-driven marketing, and we are seeking a Product Manager to continue pushing that agenda forward for MSCM while exporting it to other parts of Card. In this role, you will drive enhancements across ML, experimentation, data, and messaging platforms through a combination of influence/customership and direct contribution via your tech team.

You will work with Marketers and BAs to leverage the tools that your tech team and partners are building. This marketing will help connect millions of Mainstreet customers with offers to grow their access to credit and rewards, deepening their engagement with Capital One while also driving some of the most important revenue sources in the company. Mainstreet Customer Management is part of the Segments Product team, which has excellent opportunities for networking, career development, and internal rotation. We’re seeking top talent to come here and invest in their competencies while also driving powerful results.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

In this role, you’ll be expected to demonstrate proficiency across four key areas

• Human Centered 

  • You’ll define clear and actionable problem statements 

  • You’ll leverage customer insights to influence priorities and roadmap feature development 

  • You’ll drive alignment between stakeholders in the development of acceptance criteria

• Business Focused 

  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes

  • You’ll be able to identify points of leverage in complex problems or systems, and utilize data to define measurable outcomes

  • You’ll obsess over risks to iterate faster in a well-managed way for the immediate team

• Technology Driven

  • You’ll deeply understand and leverage technology

  • You’ll focus on the end-state architecture vision to partner with technology teams to drive comprehensive design decisions out of white space technical problems

  • You’ll share business strategy and roadmap with Tech partners to establish context 

  • You’ll deliver value by creating reusable, extensible and resilient capabilities

• Transformational Leadership 

  • You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams

  • You’ll provide transparency on risks and impediments

  • You’ll build relationships with those outside of your immediate team resulting in horizontal influence 

  • You’ll contribute to team culture by leading activities to attract and retain top talent, while supporting and developing junior product associates

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly – to internal and external partners. Our team knows their priorities and why they’re doing what they’re doing. You can rally teams and groups to work with you.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering  

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).