Director of Operations, Payments File & Transaction Monitoring - Hybrid

Overview

Director of Operations, Payments File & Transaction Monitoring - Hybrid

Are you an Operations leader with a passion for people? Do you enjoy leading large teams, creating and nurturing an environment of operational excellence and continuous improvement in banking? If yes, then you should consider a career in Capital One’s Retail Banking Operations division.

Responsibilities

• Provide day-to-day leadership and management of a retail bank operations organization that enables excellent customer experiences

• Attract, recruit and retain top, diverse talent driven towards continuous improvement and operational excellence

• Lead and manage a team of new and experienced operations leaders and associates across multiple shifts and multiple sites

  • Ensuring file and transaction monitoring activities and responses are occurring in a timely manner

  • Leading the incident management activities related to any payment event across the enterprise payments run rails

  • Build out the anomaly detection and prevention operations capabilities in close partnership with the EP S&A team

• Influence policies and procedures to best meet the needs of our customers and associates

• Partner with Analysts, Product Managers, Technology, and Risk leaders to develop and implement processes that achieve improved customer experiences

• Ensure key operational metrics and performance targets are met

• Ensure compliance and regulatory requirements are met

• Proven ability to lead, inspire and empower large operations teams that are geographically dispersed

Location This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually from Richmond, VA,  McLean, VA or Wilmington, DE

Basic Qualifications

• Bachelor’s degree or Military Experience

• At least 4 years of experience in banking or financial industry 

• At least 5 years of people leadership experience

• At least 2 years of process or  project management experience

• At least 4 years of operations experience in production

• At least 3 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Master's Degree

• At least 2 years of payments experience

• At least 5 years of process or project management experience

• At least 3 years of experience in risk management or overseeing regulatory requirements

• At least 7 years of people leadership experience 

• At least 7 years of experience in the banking or financial industry

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $184,800 - $210,900 for Director, Process Management

Richmond, VA: $168,000 - $191,700 for Director, Process Management

Wilmington, DE: $168,000 - $191,700 for Director, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).